Illustrated by Maya Scarpa for The Washington Post. Beatrix Lockwood spoke to Alberto Cuadra, a former content moderator for a popular video streaming app. You’re reading Shifts, an illustrated ...

Trevin Brownie’s first day as a content moderator for Facebook is etched in his memory, working out of a subcontractor’s nondescript office in the Kenyan capital Nairobi. “My first video, it was a man ...

Social media companies have slashed hundreds of content moderation jobs during the ongoing wave of tech layoffs, stoking fears among industry workers and online safety advocates that major platforms ...

“The former content moderators say they have been trapped in a difficult situation. In addition to losing their income, many told Rest of World they’re dealing with mental health issues resulting from ...

Social media platform TikTok announced on Friday it will restructure its UK trust and safety operations, putting several hundred jobs at risk as it shifts to AI-assisted content moderation. The move ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...